The North America Proactive Services Market would witness market growth of 18% CAGR during the forecast period (2020-2026). Proactive customer services take action to help the customers resolve problems before they occur. This is, you fix the customer's concern well when they fall into it, by noticing or predicting the question in advance, and by providing assistance to overcome it. Amazon, for example, anticipates concerns about delivery dates and times. So instead of waiting for people to call out to complain for their missed orders, they let the consumer exactly when the next arrival date will be. Unless the customer is an Amazon Prime user, Amazon will also reward them with this hassle with one month's service free of charge, even without the consumer ever making a request. It is in comparison to reactive customer service, where the client can actually get in contact with the support staff when they find a issue. Around this point, customers typically have a dilemma that isn't easy to solve without guidance, and they have to wait for the support.
COVID-19 also raised concerns among consumers, such as insecurities over the location of the store or the purchase of the product, on-time distribution of the products, delays in delivery of the product, and a lack of engagement on the part of the customer. Concerns such as these will increase the number of requests, burden the company's personnel and increase costs. Organizations have to offer innovative services that resolve customer concerns and will continue to create confidence and relationships. The importance of these programs is even more critical than ever, because consumer sensitivities and expectations are quite high. As a result, the proactive services market is projected to experience significant growth across the pandemic as companies adopt such programs to secure customers and proactively address their issues.
Based on Type, the market is segmented into Managed Services, Design & Consulting and Technical Support. Based on Technology, the market is segmented into Analytics and AI & Others. Based on Enterprise Size, the market is segmented into Large Enterprise and Small & Medium Enterprise. Based on Application, the market is segmented into Customer Experience Management, Cloud Management, End-point Management, Data Center Management, Network Management and Others. Based on Industry Vertical, the market is segmented into BFSI, IT & Telecom, Healthcare, Retail & eCommerce, Government & Defense, Media & Entertainment, Manufacturing and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
Free Valuable Insights: Proactive Services Market in North America is expected to register a CAGR of 18% during the forecast period (2020-2026)
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Microsoft Corporation, Fortinet, Inc., Juniper Networks, Inc., NortonLifeLock, Inc., Avaya Holdings Corporation, Hewlett Packard Enterprise Company, Huawei Technologies Co., Ltd., DXC Technology Company, IBM Corporation, and Cisco Systems, Inc.
Scope of the North America Proactive Services Market Analysis
Market Segmentation:
By Type
- Managed Services
- Design & Consulting
- Technical Support
By Technology
By Enterprise Size
- Large Enterprise
- Small & Medium Enterprise
By Application
- Customer Experience Management
- Cloud Management
- End-point Management
- Data Center Management
- Network Management
- Others
By Industry Vertical
- BFSI
- IT & Telecom
- Healthcare
- Retail & eCommerce
- Government & Defense
- Media & Entertainment
- Manufacturing
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Companies Profiled
- Microsoft Corporation
- Fortinet, Inc.
- Juniper Networks, Inc.
- NortonLifeLock, Inc.
- Avaya Holdings Corporation
- Hewlett Packard Enterprise Company
- Huawei Technologies Co., Ltd.
- DXC Technology Company
- IBM Corporation
- Cisco Systems, Inc.
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Proactive Services Market, by Type
1.4.2 North America Proactive Services Market, by Technology
1.4.3 North America Proactive Services Market, by Enterprise Size
1.4.4 North America Proactive Services Market, by Application
1.4.5 North America Proactive Services Market, by Industry Vertical
1.4.6 North America Proactive Services Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Executive Summary
2.1.3 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Geographical Expansions
3.2.4 Mergers & Acquisitions
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Mar – 2020, Jun) Leading Players
Chapter 4. North America Proactive Services Market by Enterprise Size
4.1 North America Proactive Services Large Enterprise Market by Country
4.2 North America Proactive Services Small & Medium Enterprise Market by Country
Chapter 5. North America Proactive Services Market by Industry Vertical
5.1 North America BFSI Proactive Services Market by Country
5.2 North America IT & Telecom Proactive Services Market by Country
5.3 North America Healthcare Proactive Services Market by Country
5.4 North America Retail & eCommerce Proactive Services Market by Country
5.5 North America Government & Defense Proactive Services Market by Country
5.6 North America Media & Entertainment Proactive Services Market by Country
5.7 North America Manufacturing Proactive Services Market by Country
5.8 North America Other Industry Vertical Proactive Services Market by Country
Chapter 6. North America Proactive Services Market by Type
6.1 North America Proactive Services Managed Services Market by Country
6.2 North America Proactive Services Design & Consulting Market by Country
6.3 North America Proactive Services Technical Support Market by Country
Chapter 7. North America Proactive Services Market by Technology
7.1 North America Analytics Proactive Services Market by Country
7.2 North America AI & Others Proactive Services Market by Country
Chapter 8. North America Proactive Services Market by Application
8.1 North America Customer Experience Management Proactive Services Market by Country
8.2 North America Cloud Management Proactive Services Market by Country
8.3 North America End-point Management Proactive Services Market by Country
8.4 North America Data Center Management Proactive Services Market by Country
8.5 North America Network Management Proactive Services Market by Country
8.6 North America Others Proactive Services Market by Country
Chapter 9. North America Proactive Services Market by Country
9.1 US Proactive Services Market
9.1.1 US Proactive Services Market by Enterprise Size
9.1.2 US Proactive Services Market by Industry Vertical
9.1.3 US Proactive Services Market by Type
9.1.4 US Proactive Services Market by Technology
9.1.5 US Proactive Services Market by Application
9.2 Canada Proactive Services Market
9.2.1 Canada Proactive Services Market by Enterprise Size
9.2.2 Canada Proactive Services Market by Industry Vertical
9.2.3 Canada Proactive Services Market by Type
9.2.4 Canada Proactive Services Market by Technology
9.2.5 Canada Proactive Services Market by Application
9.3 Mexico Proactive Services Market
9.3.1 Mexico Proactive Services Market by Enterprise Size
9.3.2 Mexico Proactive Services Market by Industry Vertical
9.3.3 Mexico Proactive Services Market by Type
9.3.4 Mexico Proactive Services Market by Technology
9.3.5 Mexico Proactive Services Market by Application
9.4 Rest of North America Proactive Services Market
9.4.1 Rest of North America Proactive Services Market by Enterprise Size
9.4.2 Rest of North America Proactive Services Market by Industry Vertical
9.4.3 Rest of North America Proactive Services Market by Type
9.4.4 Rest of North America Proactive Services Market by Technology
9.4.5 Rest of North America Proactive Services Market by Application
Chapter 10. Company Profiles
10.1 Microsoft Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Product Launches and Product Expansions:
10.1.6 SWOT Analysis
10.2 Fortinet, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Acquisition and Mergers:
10.2.5.3 Product Launches and Product Expansions:
10.3 Juniper Networks, Inc.
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.5.2 Product Launches and Product Expansions:
10.3.6 SWOT Analysis
10.4 NortonLifeLock, Inc.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.6 SWOT Analysis
10.5 Avaya Holdings Corporation
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expense
10.5.5 Recent strategies and developments:
10.5.5.1 Partnerships, Collaborations, and Agreements:
10.6 Hewlett Packard Enterprise Company
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Acquisition and Mergers:
10.6.6 SWOT Analysis
10.7 Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental and Regional Analysis
10.7.4 Research & Development Expense
10.7.5 Recent strategies and developments:
10.7.5.1 Partnerships, Collaborations, and Agreements:
10.7.5.2 Product Launches and Product Expansions:
10.8 DXC Technology Company
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Segmental and Regional Analysis
10.8.4 Recent strategies and developments:
10.8.4.1 Product Launches and Product Expansions:
10.8.4.2 Geographical Expansions:
10.9 IBM Corporation
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Regional & Segmental Analysis
10.9.4 Research & Development Expenses
10.9.5 Recent strategies and developments:
10.9.5.1 Partnerships, Collaborations, and Agreements:
10.9.5.2 Acquisition and Mergers:
10.9.6 SWOT Analysis
10.1 Cisco Systems, Inc.
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Segmental and Regional Analysis
10.10.4 Research & Development Expense
10.10.5 Recent strategies and developments:
10.10.5.1 Partnerships, Collaborations, and Agreements:
10.10.5.2 Product Launches and Product Expansions:
10.10.6 SWOT Analysis
TABLE 1 North America Proactive Services Market, 2016 - 2019, USD Million
TABLE 2 North America Proactive Services Market, 2020 - 2026, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Proactive Services Market
TABLE 4 Product Launches And Product Expansions– Proactive Services Market
TABLE 5 Geographical Expansions– Proactive Services Market
TABLE 6 Mergers & Acquisitions – Proactive Services Market
TABLE 7 North America Proactive Services Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 8 North America Proactive Services Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 9 North America Proactive Services Large Enterprise Market by Country, 2016 - 2019, USD Million
TABLE 10 North America Proactive Services Large Enterprise Market by Country, 2020 - 2026, USD Million
TABLE 11 North America Proactive Services Small & Medium Enterprise Market by Country, 2016 - 2019, USD Million
TABLE 12 North America Proactive Services Small & Medium Enterprise Market by Country, 2020 - 2026, USD Million
TABLE 13 North America Proactive Services Market by Industry Vertical, 2016 - 2019, USD Million
TABLE 14 North America Proactive Services Market by Industry Vertical, 2020 - 2026, USD Million
TABLE 15 North America BFSI Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 16 North America BFSI Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 17 North America IT & Telecom Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 18 North America IT & Telecom Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 19 North America Healthcare Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 20 North America Healthcare Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 21 North America Retail & eCommerce Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 22 North America Retail & eCommerce Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 23 North America Government & Defense Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 24 North America Government & Defense Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 25 North America Media & Entertainment Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 26 North America Media & Entertainment Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 27 North America Manufacturing Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 28 North America Manufacturing Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 29 North America Other Industry Vertical Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 30 North America Other Industry Vertical Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 31 North America Proactive Services Market by Type, 2016 - 2019, USD Million
TABLE 32 North America Proactive Services Market by Type, 2020 - 2026, USD Million
TABLE 33 North America Proactive Services Managed Services Market by Country, 2016 - 2019, USD Million
TABLE 34 North America Proactive Services Managed Services Market by Country, 2020 - 2026, USD Million
TABLE 35 North America Proactive Services Design & Consulting Market by Country, 2016 - 2019, USD Million
TABLE 36 North America Proactive Services Design & Consulting Market by Country, 2020 - 2026, USD Million
TABLE 37 North America Proactive Services Technical Support Market by Country, 2016 - 2019, USD Million
TABLE 38 North America Proactive Services Technical Support Market by Country, 2020 - 2026, USD Million
TABLE 39 North America Proactive Services Market by Technology, 2016 - 2019, USD Million
TABLE 40 North America Proactive Services Market by Technology, 2020 - 2026, USD Million
TABLE 41 North America Analytics Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 42 North America Analytics Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 43 North America AI & Others Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 44 North America AI & Others Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 45 North America Proactive Services Market by Application, 2016 - 2019, USD Million
TABLE 46 North America Proactive Services Market by Application, 2020 - 2026, USD Million
TABLE 47 North America Customer Experience Management Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 48 North America Customer Experience Management Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 49 North America Cloud Management Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 50 North America Cloud Management Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 51 North America End-point Management Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 52 North America End-point Management Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 53 North America Data Center Management Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 54 North America Data Center Management Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 55 North America Network Management Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 56 North America Network Management Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 57 North America Others Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 58 North America Others Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 59 North America Proactive Services Market by Country, 2016 - 2019, USD Million
TABLE 60 North America Proactive Services Market by Country, 2020 - 2026, USD Million
TABLE 61 US Proactive Services Market, 2016 - 2019, USD Million
TABLE 62 US Proactive Services Market, 2020 - 2026, USD Million
TABLE 63 US Proactive Services Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 64 US Proactive Services Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 65 US Proactive Services Market by Industry Vertical, 2016 - 2019, USD Million
TABLE 66 US Proactive Services Market by Industry Vertical, 2020 - 2026, USD Million
TABLE 67 US Proactive Services Market by Type, 2016 - 2019, USD Million
TABLE 68 US Proactive Services Market by Type, 2020 - 2026, USD Million
TABLE 69 US Proactive Services Market by Technology, 2016 - 2019, USD Million
TABLE 70 US Proactive Services Market by Technology, 2020 - 2026, USD Million
TABLE 71 US Proactive Services Market by Application, 2016 - 2019, USD Million
TABLE 72 US Proactive Services Market by Application, 2020 - 2026, USD Million
TABLE 73 Canada Proactive Services Market, 2016 - 2019, USD Million
TABLE 74 Canada Proactive Services Market, 2020 - 2026, USD Million
TABLE 75 Canada Proactive Services Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 76 Canada Proactive Services Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 77 Canada Proactive Services Market by Industry Vertical, 2016 - 2019, USD Million
TABLE 78 Canada Proactive Services Market by Industry Vertical, 2020 - 2026, USD Million
TABLE 79 Canada Proactive Services Market by Type, 2016 - 2019, USD Million
TABLE 80 Canada Proactive Services Market by Type, 2020 - 2026, USD Million
TABLE 81 Canada Proactive Services Market by Technology, 2016 - 2019, USD Million
TABLE 82 Canada Proactive Services Market by Technology, 2020 - 2026, USD Million
TABLE 83 Canada Proactive Services Market by Application, 2016 - 2019, USD Million
TABLE 84 Canada Proactive Services Market by Application, 2020 - 2026, USD Million
TABLE 85 Mexico Proactive Services Market, 2016 - 2019, USD Million
TABLE 86 Mexico Proactive Services Market, 2020 - 2026, USD Million
TABLE 87 Mexico Proactive Services Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 88 Mexico Proactive Services Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 89 Mexico Proactive Services Market by Industry Vertical, 2016 - 2019, USD Million
TABLE 90 Mexico Proactive Services Market by Industry Vertical, 2020 - 2026, USD Million
TABLE 91 Mexico Proactive Services Market by Type, 2016 - 2019, USD Million
TABLE 92 Mexico Proactive Services Market by Type, 2020 - 2026, USD Million
TABLE 93 Mexico Proactive Services Market by Technology, 2016 - 2019, USD Million
TABLE 94 Mexico Proactive Services Market by Technology, 2020 - 2026, USD Million
TABLE 95 Mexico Proactive Services Market by Application, 2016 - 2019, USD Million
TABLE 96 Mexico Proactive Services Market by Application, 2020 - 2026, USD Million
TABLE 97 Rest of North America Proactive Services Market, 2016 - 2019, USD Million
TABLE 98 Rest of North America Proactive Services Market, 2020 - 2026, USD Million
TABLE 99 Rest of North America Proactive Services Market by Enterprise Size, 2016 - 2019, USD Million
TABLE 100 Rest of North America Proactive Services Market by Enterprise Size, 2020 - 2026, USD Million
TABLE 101 Rest of North America Proactive Services Market by Industry Vertical, 2016 - 2019, USD Million
TABLE 102 Rest of North America Proactive Services Market by Industry Vertical, 2020 - 2026, USD Million
TABLE 103 Rest of North America Proactive Services Market by Type, 2016 - 2019, USD Million
TABLE 104 Rest of North America Proactive Services Market by Type, 2020 - 2026, USD Million
TABLE 105 Rest of North America Proactive Services Market by Technology, 2016 - 2019, USD Million
TABLE 106 Rest of North America Proactive Services Market by Technology, 2020 - 2026, USD Million
TABLE 107 Rest of North America Proactive Services Market by Application, 2016 - 2019, USD Million
TABLE 108 Rest of North America Proactive Services Market by Application, 2020 - 2026, USD Million
TABLE 109 key information – Microsoft Corporation
TABLE 110 key information – Fortinet, Inc.
TABLE 111 Key Information – Juniper Networks, Inc.
TABLE 112 Key Information – NortonLifeLock, Inc.
TABLE 113 Key Information – Avaya Holdings Corporation
TABLE 114 key information – Hewlett Packard Enterprise Company
TABLE 115 key information – Huawei Technologies Co., Ltd.
TABLE 116 key information – DXC Technology Company
TABLE 117 Key information – IBM Corporation
TABLE 118 Key Information – Cisco Systems, Inc.
List of Figures
FIG 1 Methodology for the research
FIG 2 KBV Cardinal Matrix
FIG 3 Key Leading Strategies: Percentage Distribution (2016-2020)
FIG 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Mar – 2020, Jun) Leading Players
FIG 5 Recent strategies and developments: Microsoft Corporation
FIG 6 SWOT Analysis: Microsoft Corporation
FIG 7 Recent strategies and developments: Fortinet, Inc.
FIG 8 Recent strategies and developments: Juniper Networks, Inc.
FIG 9 SWOT Analysis: Juniper Networks, Inc.
FIG 10 SWOT Analysis: NortonLifeLock, Inc.
FIG 11 SWOT analysis: Hewlett-Packard enterprise Company
FIG 12 Recent strategies and developments: Huawei Technologies Co., Ltd.
FIG 13 Recent strategies and developments: DXC Technology Company
FIG 14 Recent strategies and developments: IBM Corporation
FIG 15 Swot analysis: IBM Corporation
FIG 16 Recent strategies and developments: Cisco Systems, Inc.
FIG 17 SWOT Analysis: Cisco Systems, Inc.