The CRM Analytics Market is Predict to reach USD 18.18 Billion by 2031, at a CAGR of 10.7%

CRM Analytics Market Growth, Trends and Report Highlights

According to a new report, published by KBV research, The Global CRM Analytics Market size is expected to reach $18.18 billion by 2031, rising at a market growth of 10.7% CAGR during the forecast period.

The BFSI segment is anticipating a CAGR of 9.7% during (2024 - 2031). Financial institutions leverage CRM analytics to gain insights into customer interactions, improve service delivery, and develop tailored financial products. By analyzing customer data, BFSI companies can enhance customer retention, identify cross-selling opportunities, and mitigate risks. The sector's focus on digital transformation and customer-centric strategies has propelled the adoption of CRM analytics solutions.

The Cloud segment is leading the Global CRM Analytics Market by Deployment in 2023; thereby, achieving a market value of $9.8 billion by 2031. Organizations are progressively favoring cloud-based solutions due to their capacity to prevent the necessity for costly infrastructure and maintenance. This transition allows enterprises to focus on their core operations. Features like automatic updates, seamless integration with other tools, and remote accessibility cater to the growing demand for flexible work environments. Additionally, the rising adoption of digital transformation initiatives across industries and the availability of advanced security measures in cloud platforms further drive this segment's growth.

The Customer Analytics segment is registering a CAGR of 10.9% during (2024 - 2031). The ever-increasing need for complete insights into consumer behavior, tastes, and requirements is a major contributor to the success of this particular industry. Businesses leverage customer analytics to enhance customer satisfaction, improve retention rates, and develop personalized experiences. Organizations can create tailored products and services by analyzing purchase history, feedback, and interaction patterns. The transition towards customer-centric strategies, coupled with the growing significance of loyalty programs and predictive analytics, has substantially facilitated the expansion of this segment.

Full Report: https://www.kbvresearch.com/crm-analytics-market/

The North America region dominated the Global CRM Analytics Market by Region in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $6.2 billion by 2031. The Europe region is experiencing a CAGR of 10.2% during (2024 - 2031). Additionally, The Asia Pacific region would exhibit a CAGR of 11.2% during (2024 - 2031).

List of Key Companies Profiled

• Salesforce, Inc.
• Microsoft Corporation
• SAP SE
• Oracle Corporation
• Zoho Corporation Pvt. Ltd.
• Pegasystems, Inc.
• Adobe, Inc.
• SugarCRM, Inc.
• Insightly, Inc.
• Creatio

CRM Analytics Market Report Segmentation

By Deployment

• Cloud
• On-premise

By End-User

• Retail
• BFSI
• Healthcare
• Media & Entertainment
• Telecom & IT
• Transportation & Logistics
• Other End-User

By Type

• Sales & Marketing Analytics
• Customer Analytics
• Contact Center Analytics
• Other Type

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Related Reports:

North America CRM Analytics Market Size, Share by 2031

• December-2024
• 125 Pages

LAMEA CRM Analytics Market Size, Share & Growth 2031

• December-2024
• 134 Pages

Europe CRM Analytics Market Size Industry Share | 2031

• December-2024
• 136 Pages

Asia Pacific CRM Analytics Market Size | Trend Report 2031

• December-2024
• 136 Pages