US Business Process Outsourcing Market Size, Share & Trends Analysis Report By Deployment (Traditional, and BJapaniness Process-as-a-Service), By Type (Offshore, Nearshore, and Onshore), By End-Japane, By Service Type, and Forecast, 2023 - 2030

The United States (US) Business Process Outsourcing Market size is expected to reach $105.6 Billion by 2030, rising at a market growth of 7.5% CAGR during the forecast period.

The business process outsourcing market in the United States has grown significantly over the past few decades, becoming a vital component of the country's economy. One of the primary drivers of the growth of the business process outsourcing market in the U.S. is the relentless pursuit of cost reduction and operational efficiency by businesses. Outsourcing allows American companies to access specialized skills and resources at a lower cost than maintaining in-house operations. Moreover, technological advancements have played a crucial role in shaping the business process outsourcing market. Automation, artificial intelligence, and machine learning have enabled business process outsourcing market providers to deliver services more efficiently and accurately, improving quality and faster turnaround times.

Another significant trend in the U.S. business process outsourcing market is the increasing emphasis on digital transformation. As businesses strive to stay competitive in a rapidly evolving digital landscape, they turn to BPO partners to help digitize their processes, enhance customer experiences, and leverage data analytics for better decision-making. This shift towards digitalization has created new opportunities for BPO providers in the U.S. to offer specialized services such as digital marketing, e-commerce support, cybersecurity, and cloud computing.

The COVID-19 pandemic has accelerated several trends in the U.S. business process outsourcing market, particularly adopting remote work and digital solutions. With the sudden shift to remote operations, many businesses turned to BPO providers to ensure business continuity and support their remote workforce. This has increased demand for virtual assistant services, IT helpdesk support, remote monitoring, and cybersecurity solutions.

Market Trends

Expansion of the information technology industry

The expansion of the Information Technology (IT) industry within the business process outsourcing market in the United States has been a significant trend in recent years. One of the primary drivers of IT expansion in BPO is technological advancement. The evolution of cloud computing, artificial intelligence, and automation has revolutionized how businesses handle their processes. IT infrastructure has become more robust, allowing for greater scalability and flexibility in business process outsourcing (BPO) operations.

Cost efficiency is another driving factor behind the expansion of IT in the business process outsourcing market. Outsourcing IT functions allows U.S. businesses to access specialized expertise without investing in expensive infrastructure or hiring full-time employees. BPO providers offers services at a fraction of the cost of maintaining an in-house IT department, making outsourcing an attractive option for businesses of all sizes.

Furthermore, the increasing demand for specialized IT services has fueled the growth of the IT business process outsourcing market. As businesses seek to stay competitive in a rapidly evolving digital landscape, they require cybersecurity, data analytics, and software development expertise. BPO providers with expertise in these areas are well-positioned to capitalize on this demand and expand their industry share.

According to the International Trade Administration, the United States boasts the largest global information technology (IT) industry share, amounting to approximately one-third of its $5 trillion value. This dominance extends to the business process outsourcing market, where the expansion of the IT industry is evident. With $1.9 trillion contributing to the U.S. value-added GDP, which exceeds 10% of the national economy, and the generation of 12.1 million jobs, the IT industry's growth significantly impacts the business process outsourcing market within the U.S. Thus, the convergence of technological advancement and increasing demand for specialized IT services has propelled the expansion of the IT business process outsourcing market in the United States.

Increasing focus on core activities

In recent years, the business process outsourcing market in the United States has witnessed a significant shift towards focusing on core activities. One key driver behind the increasing emphasis on core activities is the growing recognition of the value proposition offered by business process outsourcing (BPO) providers. Businesses in the U.S. are increasingly leveraging outsourcing partnerships to offload non-core functions and redirect internal resources toward strategic initiatives. Organizations streamline their operations, mitigate risks, and capitalize on economies of scale by entrusting specialized tasks to external experts.

Moreover, technological advancements have played a pivotal role in enabling this transition. The proliferation of automation, artificial intelligence, and machine learning solutions has empowered BPO providers in the U.S. to deliver more sophisticated services while driving down costs. This technological evolution has allowed businesses to outsource various functions while maintaining quality and control, including complex and knowledge-intensive processes.

Additionally, the competitive dynamics within the business process outsourcing market have spurred service providers to differentiate themselves by focusing on core competencies. In response to evolving client demands, BPO firms increasingly specialize in niche areas where they offer superior expertise, innovation, and value-added services. Therefore, the shift towards focusing on core activities in the U.S. business process outsourcing market is driven by the recognition of value and competitive pressures enabling businesses to optimize operations and drive strategic growth through outsourcing partnerships.

Competition Analysis

The business process outsourcing market in the United States is a dynamic and rapidly evolving sector driven by the need for organizations to streamline operations, cut costs, and focus on core competencies. Several companies have emerged as leaders in providing business process outsourcing (BPO) services across various industries, offering a wide range of solutions tailored to meet clients' diverse needs. One prominent player in the U.S. business process outsourcing market is Accenture. With its extensive global network and comprehensive suite of services, Accenture delivers end-to-end BPO solutions to clients spanning multiple industries, including finance, healthcare, and technology. The company's innovative approach leverages advanced technologies such as artificial intelligence and automation to drive operational excellence and deliver measurable results for its clients.

Another key player is IBM Global Process Services. Building on its legacy of technological innovation and industry expertise, IBM offers a wide range of BPO services, including procurement, human resources, and supply chain management. Through its deep understanding of client needs and proven track record in delivering transformative solutions, IBM helps organizations optimize their business processes and achieve sustainable growth in today's digital economy.

Conduent is also a significant player in the U.S. business process outsourcing market, providing tailored solutions to clients in transportation, healthcare, and government services. Leveraging its advanced analytics capabilities and industry-specific knowledge, Conduent helps clients improve operational efficiency, enhance customer experience, and drive business outcomes through its innovative BPO services.

In addition to these established players, several niche providers have emerged to address specific needs within the business process outsourcing market. One such company is Teleperformance, a leading provider of customer experience management solutions. Focusing on delivering exceptional customer service across multiple channels, Teleperformance helps clients build strong, lasting relationships with their customers while driving business growth and profitability.

Alorica is another notable player in the U.S. business process outsourcing market, offering a comprehensive suite of customer management solutions to enhance customer satisfaction and loyalty. Through its integrated approach to customer service, Alorica helps clients unlock the full potential of their customer interactions and drive sustainable business growth in today's competitive marketplace. Thus, the U.S. business process outsourcing market is characterized by intense competition and rapid technological advancements, driving companies to continuously innovate and evolve their service offerings to meet clients' changing needs.

List of Key Companies Profiled

• Accenture PLC
• Amdocs Limited
• Capgemini SE
• Cognizant Technology Solutions Corporation
• HCL Technologies Ltd. (HCL Enterprises)
• IBM Corporation
• Wipro Limited
• Teleperformance SE
• NCR Corporation

US Business Process Outsourcing Market Report Segmentation

By Deployment

• Traditional
• Business Process-as-a-Service

By Type

• Offshore
• Nearshore
• Onshore

By End-use

• IT & Telecommunication
• Healthcare
• Manufacturing
• BFSI
• Retail & Others
• Government & Defense

By Service Type

• Customer Services
• Human Resource
• KPO
• Sales & Marketing
• Procurement & Supply Chain
• Training and Development Outsourcing
• Finance & Accounting
• Logistics
• Others

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 US Business Process Outsourcing Market, by Deployment
1.4.2 US Business Process Outsourcing Market, by Type
1.4.3 US Business Process Outsourcing Market, by End-use
1.4.4 US Business Process Outsourcing Market, by Service Type
1.5 Methodology for the research

Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
2.2.3 Market Opportunities
2.2.4 Market Challenges
2.2.5 Market Trends

Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2019-2023)
3.3.2 Key Strategic Move: (Partnership & Collaboration: 2019, Oct – 2023, Nov) Leading Players
3.4 Porter Five Forces Analysis

Chapter 4. US Business Process Outsourcing Market
4.1 US Business Process Outsourcing Market by Deployment
4.2 US Business Process Outsourcing Market by Type
4.3 US Business Process Outsourcing Market by End-use
4.4 US Business Process Outsourcing Market by Service Type

Chapter 5. Company Profiles – Global Leaders
5.1 Accenture PLC
5.1.1 Company Overview
5.1.2 Financial Analysis
5.1.3 Segmental and Regional Analysis
5.1.4 Research & Development Expenses
5.1.5 Recent strategies and developments:
5.1.5.1 Partnerships, Collaborations, and Agreements:
5.1.5.2 Acquisition and Mergers:
5.1.6 SWOT Analysis
5.2 Amdocs Limited
5.2.1 Company Overview
5.2.2 Financial Analysis
5.2.3 Regional Analysis
5.2.4 Research & Development Expense
5.2.5 Recent strategies and developments:
5.2.5.1 Partnerships, Collaborations, and Agreements:
5.2.5.2 Product Launches and Product Expansions:
5.2.5.3 Acquisition and Mergers:
5.2.6 SWOT Analysis
5.3 Capgemini SE
5.3.1 Company Overview
5.3.2 Financial Analysis
5.3.3 Regional Analysis
5.3.4 Recent strategies and developments:
5.3.4.1 Partnerships, Collaborations, and Agreements:
5.3.5 SWOT Analysis
5.4 Cognizant Technology Solutions Corporation
5.4.1 Company overview
5.4.2 Financial Analysis
5.4.3 Segmental and Regional Analysis
5.4.4 SWOT Analysis
5.5 HCL Technologies Ltd. (HCL Enterprises)
5.5.1 Company Overview
5.5.2 Financial Analysis
5.5.3 Segmental and Regional Analysis
5.5.4 Research & Development Expenses
5.5.5 Recent strategies and developments:
5.5.5.1 Partnerships, Collaborations, and Agreements:
5.5.6 SWOT Analysis
5.6 IBM Corporation
5.6.1 Company Overview
5.6.2 Financial Analysis
5.6.3 Regional & Segmental Analysis
5.6.4 Research & Development Expenses
5.6.5 SWOT Analysis
5.7 Wipro Limited
5.7.1 Company Overview
5.7.2 Financial Analysis
5.7.3 Segmental and Regional Analysis
5.7.4 Research & Development Expenses
5.7.5 Recent strategies and developments:
5.7.5.1 Partnerships, Collaborations, and Agreements:
5.7.6 SWOT Analysis
5.8 Teleperformance SE
5.8.1 Company Overview
5.8.2 Financial Analysis
5.8.3 Segmental and Regional Analysis
5.8.4 Recent strategies and developments:
5.8.4.1 Partnerships, Collaborations, and Agreements:
5.8.4.2 Acquisition and Mergers:
5.8.5 SWOT Analysis
5.9 NCR Corporation
5.9.1 Company Overview
5.9.2 Financial Analysis
5.9.3 Segmental and Regional Analysis
5.9.4 Research & Development Expenses
5.9.5 SWOT Analysis

TABLE 1 US Business Process Outsourcing Market, 2019 - 2022, USD Million
TABLE 2 US Business Process Outsourcing Market, 2023 - 2030, USD Million
TABLE 3 Partnerships, Collaborations and Agreements– Business Process Outsourcing Market
TABLE 4 Product Launches And Product Expansions– Business Process Outsourcing Market
TABLE 5 Acquisition and Mergers– Business Process Outsourcing Market
TABLE 6 US Business Process Outsourcing Market by Deployment, 2019 - 2022, USD Million
TABLE 7 US Business Process Outsourcing Market by Deployment, 2023 - 2030, USD Million
TABLE 8 US Business Process Outsourcing Market by Type, 2019 - 2022, USD Million
TABLE 9 US Business Process Outsourcing Market by Type, 2023 - 2030, USD Million
TABLE 10 US Business Process Outsourcing Market by End-use, 2019 - 2022, USD Million
TABLE 11 US Business Process Outsourcing Market by End-use, 2023 - 2030, USD Million
TABLE 12 US Business Process Outsourcing Market by Service Type, 2019 - 2022, USD Million
TABLE 13 US Business Process Outsourcing Market by Service Type, 2023 - 2030, USD Million
TABLE 14 Key Information – Accenture PLC
TABLE 15 Key Information – Amdocs Limited
TABLE 16 Key Information – Capgemini SE
TABLE 17 Key Information – Cognizant Technology Solutions Corporation
TABLE 18 Information – HCL Technologies Ltd.
TABLE 19 Key Information – IBM Corporation
TABLE 20 Key Information – Wipro Limited
TABLE 21 Key Information – Teleperformance SE
TABLE 22 Key Information – NCR Corporation

List of Figures
FIG 1 Methodology for the research
FIG 2 US Business Process Outsourcing Market, 2019 - 2030, USD Million
FIG 3 Key Factors Impacting Business Process Outsourcing Market
FIG 4 KBV Cardinal Matrix
FIG 5 Key Leading Strategies: Percentage Distribution (2019-2023)
FIG 6 Key Strategic Move: (Partnership & collaboration : 2019, OCT – 2023, Nov) Leading Players
FIG 7 Porter’s Five Forces Analysis –Business Process Outsourcing Market
FIG 8 US Business Process Outsourcing Market share by Deployment, 2022
FIG 9 US Business Process Outsourcing Market share by Deployment, 2030
FIG 10 US Business Process Outsourcing Market by Deployment, 2019 - 2030, USD Million
FIG 11 US Business Process Outsourcing Market share by Type, 2022
FIG 12 US Business Process Outsourcing Market share by Type, 2030
FIG 13 US Business Process Outsourcing Market by Type, 2019 - 2030, USD Million
FIG 14 US Business Process Outsourcing Market share by End-use, 2022
FIG 15 US Business Process Outsourcing Market share by End-use, 2030
FIG 16 US Business Process Outsourcing Market by End-use, 2019 - 2030, USD Million
FIG 17 US Business Process Outsourcing Market share by Service Type, 2022
FIG 18 US Business Process Outsourcing Market share by Service Type, 2030
FIG 19 US Business Process Outsourcing Market by Service Type, 2019 - 2030, USD Million
FIG 20 Recent strategies and developments: Accenture PLC
FIG 21 SWOT Analysis: Accenture PLC
FIG 22 Recent strategies and developments: Amdocs Limited
FIG 23 SWOT Analysis: Amdocs Limited
FIG 24 SWOT Analysis: Capgemini SE
FIG 25 Swot analysis: cognizant technology solutions corporation
FIG 26 SWOT Analysis: HCL Technologies Ltd.
FIG 27 SWOT Analysis: IBM Corporation
FIG 28 SWOT Analysis: Wipro Limited
FIG 29 Recent strategies and developments: Teleperformance SE
FIG 30 SWOT Analysis: Teleperformance SE
FIG 31 SWOT Analysis: NCR Corporation