Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 US IT Service Management (ITSM) Market, by Organization Size
1.4.2 US IT Service Management (ITSM) Market, by Deployment Type
1.4.3 US IT Service Management (ITSM) Market, by Offering
1.4.4 US IT Service Management (ITSM) Market, by Vertical
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
2.2.3 Market Opportunities
2.2.4 Market Trends
2.2.5 Market Challenges
Chapter 3. US IT Service Management (ITSM) Market
3.1 US IT Service Management (ITSM) Market by Organization Size
3.2 US IT Service Management (ITSM) Market by Deployment Type
3.3 US IT Service Management (ITSM) Market by Offering
3.3.1 US IT Service Management (ITSM) Market by Solution Type
3.4 US IT Service Management (ITSM) Market by Vertical
Chapter 4. Company Profiles – Global Leaders
4.1 Microsoft Corporation
4.1.1 Company Overview
4.1.2 Financial Analysis
4.1.3 Segmental and Regional Analysis
4.1.4 Research & Development Expenses
4.1.5 Recent strategies and developments:
4.1.5.1 Partnerships, Collaborations, and Agreements:
4.1.5.2 Acquisition and Mergers:
4.1.6 SWOT Analysis
4.2 IBM Corporation
4.2.1 Company Overview
4.2.2 Financial Analysis
4.2.3 Regional & Segmental Analysis
4.2.4 Research & Development Expenses
4.2.5 Recent strategies and developments:
4.2.5.1 Partnerships, Collaborations, and Agreements:
4.2.5.2 Product Launches and Product Expansions:
4.2.5.3 Acquisition and Mergers:
4.2.6 SWOT Analysis
4.3 Open Text Corporation
4.3.1 Company Overview
4.3.2 Financial Analysis
4.3.3 Segmental and Regional Analysis
4.3.4 Research & Development Expenses
4.3.5 SWOT Analysis
4.4 ServiceNow, Inc.
4.4.1 Company Overview
4.4.2 Financial Analysis
4.4.3 Regional Analysis
4.4.4 Research & Development Expenses
4.4.5 Recent strategies and developments:
4.4.5.1 Partnerships, Collaborations, and Agreements:
4.4.5.2 Acquisition and Mergers:
4.5 BMC Software, Inc. (KKR & Co., Inc.)
4.5.1 Company Overview
4.5.2 Financial Analysis
4.5.3 Recent strategies and developments:
4.5.3.1 Acquisition and Mergers:
4.5.4 SWOT Analysis
4.6 Broadcom, Inc.
4.6.1 Company Overview
4.6.2 Financial Analysis
4.6.3 Segmental and Regional Analysis
4.6.4 Research & Development Expense
4.6.5 Recent strategies and developments:
4.6.5.1 Acquisition and Mergers:
4.6.6 SWOT Analysis
4.7 Hewlett Packard Enterprise Company
4.7.1 Company Overview
4.7.2 Financial Analysis
4.7.3 Segmental and Regional Analysis
4.7.4 Research & Development Expense
4.7.5 Recent strategies and developments:
4.7.5.1 Acquisition and Mergers:
4.7.6 SWOT Analysis
4.8 Atlassian Corporation PLC
4.8.1 Company Overview
4.8.2 Financial Analysis
4.8.3 Regional Analysis
4.8.4 Research & Development Expense
4.8.5 Recent strategies and developments:
4.8.5.1 Partnerships, Collaborations, and Agreements:
4.8.6 SWOT Analysis
4.9 Zendesk, Inc.
4.9.1 Company Overview
4.9.2 Recent strategies and developments:
4.9.2.1 Partnerships, Collaborations, and Agreements:
4.9.2.2 Acquisition and Mergers:
4.9.3 SWOT Analysis
4.10. Ivanti, Inc. (Clearlake Capital Group, L.P.)
4.10.1 Company Overview
4.10.2 SWOT Analysis